Product support periods
Dr.Web Control Center
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| 13.0 | till 01.12.2026 | till 01.12.2028 | till 01.12.2029 | from 02.12.2029 |
| 12.0 | till 30.01.2024 | till 30.01.2026 | till 30.01.2027 | from 01.02.2027 |
| 11.0 | till 30.06.2022 | till 30.06.2024 | till 30.06.2025 | from 01.07.2025 |
| 10.0 | - | - | till 30.06.2022 | from 01.07.2022 |
| 6.0 | - | - | - | from 01.07.2019 |
Dr.Web Industrial — antivirus protection for desktops, laptops and servers in industrial infrastructures
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
|
Dr.Web Industrial 13.0 |
till 01.12.2026 | till 01.12.2028 | till 01.12.2029 | from 02.12.2029 |
Dr.Web Desktop Security Suite-protection for PCs
Dr.Web for Windows
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| 12.0 | till 30.06.2026 | till 30.06.2027 | till 30.06.2028 | from 01.07.2028 |
| 11.5 | - | till 30.06.2024 | till 30.06.2025 | from 01.07.2025 |
| 10.0 | - | - | till 30.06.2022 | from 01.07.2022 |
Dr.Web Anti-virus for Windows
This product has been replaced by Dr.Web Security Space
Dr.Web for macOS
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| 12.0 | till 30.06.2026 | till 30.06.2027 | till 30.06.2028 | from 01.07.2028 |
| 11.0 | till 30.06.2022 | till 30.06.2024 | till 30.06.2025 | from 01.07.2025 |
Dr.Web for Linux
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| 11.1 | till 30.06.2026 | till 30.06.2027 | till 30.06.2028 | from 01.07.2028 |
Dr.Web for MS DOS, OS/2
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| Dr.Web for PCs running MS DOS, OS/2 | - | - | till 30.06.2022 | from 01.07.2022 |
Dr.Web Server Security Suite-file server security
Dr.Web for Windows file servers
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| 12.0 | till 30.06.2026 | till 30.06.2027 | till 30.06.2028 | from 01.07.2028 |
| 11.5 | - | till 30.06.2024 | till 30.06.2025 | from 01.07.2025 |
| 10.0 | - | - | till 30.06.2022 | from 01.07.2022 |
Dr.Web for Unix Server
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| 11.1 | till 30.06.2026 | till 30.06.2027 | till 30.06.2028 | from 01.07.2028 |
| 10.0 | - | - | till 30.06.2022 | from 01.07.2022 |
| 6.0 | - | - | - | from 01.07.2019 |
Dr.Web for macOS file servers
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| 12.0 | till 30.06.2026 | till 30.06.2027 | till 30.06.2028 | from 01.07.2028 |
| 11.0 | till 30.06.2022 | till 30.06.2024 | till 30.06.2025 | from 01.07.2025 |
Dr.Web anti-virus for Novell® NetWare® file servers
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| 5.0 | - | - | till 30.06.2022 | from 01.07.2022 |
Dr.Web Mail Security Suite-mail-traffic scanning
Dr.Web for Unix-based mail servers
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| 11.1 | till 30.06.2026 | till 30.06.2027 | till 30.06.2028 | from 01.07.2028 |
| 6.0 | - | - | till 31.12.2019 | from 01.01.2020 |
Dr.Web for Microsoft Exchange Server
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| 12.0 | till 30.06.2026 | till 30.06.2027 | till 30.06.2028 | from 01.07.2028 |
| 11.5 | - | till 30.06.2024 | till 30.06.2025 | from 01.07.2025 |
| 10.0 | - | - | till 30.06.2022 | from 01.07.2022 |
| 6.0 | - | - | till 31.12.2019 | from 01.01.2020 |
Dr.Web Gateway Security Suite-Internet traffic protection
Dr.Web for Internet-gateways Unix
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| 11.1 | till 30.06.2026 | till 30.06.2027 | till 30.06.2028 | from 01.07.2028 |
| 6.0 | - | - | - | from 01.07.2019 |
Dr.Web for Kerio (Linux)
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| Dr.Web 11.0 for Kerio Control | till 30.06.2023 | till 30.06.2024 | till 30.06.2025 | from 01.07.2025 |
| Dr.Web 9.0 for Kerio Control | - | till 30.06.2021 | till 30.06.2022 | from 01.07.2022 |
Dr.Web for Kerio (Windows)
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| Dr.Web 6.0 for Kerio WinRoute | - | - | till 30.06.2022 | from 01.07.2022 |
Dr.Web for MIMEsweeper
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| Dr.Web 6.0 for MIMEsweeper | - | - | till 30.06.2022 | from 01.07.2022 |
Dr.Web for Qbik
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| Dr.Web 6.0 for Qbik | - | - | till 30.06.2022 | from 01.07.2022 |
Dr.Web for MS ISA Server & Forefront TMG
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| 11.0 | - | - | till 30.06.2022 | from 01.07.2022 |
| 6.0 | - | - | - | - |
Dr.Web Mobile Security Suite-protection for mobile devices and tablets
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| Dr.Web 12.0 for mobile devices powered by Android | till 30.06.2026 | till 30.06.2027 | till 30.06.2028 | from 01.07.2028 |
| Dr.Web 12.0 for BlackBerry devices | - | - | - | from 31.03.2022 |
Dr.Web Katana (Business Edition) — a non-signature-based anti-virus
| Full support | Limited support | Basic support | End of support | |
|---|---|---|---|---|
| 1.0 | till 30.06.2026 | till 30.06.2027 | till 30.06.2028 | from 01.07.2028 |
Dr.Web software product/version technical support lifecycle
- The lifecycle of software products/versions has a beginning and an end.
- An official release date is the beginning of the lifecycle for products that have not been certified. From that date on:
- the corresponding distribution is made available for download;
- technical support is available to users.
- The end of the lifecycle for uncertified products/versions coincides with the date on which the developer discontinues support for a specific version. When this happens:
- the distribution becomes unavailable for download;
- virus database updates are no longer released for this specific version;
- no technical support is available for the product version
- The support lifecycle for a certified product/version starts on the date that the respective certificate becomes valid. Certificate information is available in the Licenses and certificates section on the Doctor Web site.
- Unless stated otherwise, a certified product’s support lifecycle ends 12 months after the respective certificate has expired.
- Product/version lifecycle end dates are published on Doctor Web’s official website.
- These dates are reviewed annually and are subject to change. Official statements about changes made to those dates are published in the News→Dr.Web products section on the Doctor Web site.
- The support lifecycle is divided into the following phases.
- Full - updates affecting all aspects of a product’s/version’s functionality are released. Technical support is provided only for the latest version.
- Limited - only updates addressing critical issues in the product/version are released. A product/version automatically enters this phase after a newer version is released. This phase continues for 12 months.
- Basic - only virus database updates are released for the product/version. When a Dr.Web software version reaches the end of the Limited phase, it enters the Basic phase. The Basic phase for uncertified products/versions continues for 36 months. The Basic phase end date for certified versions coincides with the end of the complete support lifecycle for such products/versions.
- The Special phase is in effect throughout the entire technical support period as stipulated in the corresponding Technical Maintenance Agreement (if this period is provided under the Agreement).
Due to legal restrictions, all certified product versions only go through the Basic phase.
- Doctor Web strongly recommends that products going through the Limited and Basic support phases be upgraded to Dr.Web products/versions for which full support is currently available.
- If a Dr.Web user contacts Doctor Web about an issue affecting a software version whose support lifecycle is in the Limited or Basic phase and the issue has already been fixed for a fully supported Dr.Web version, the user will be recommended to upgrade their software to the newer version. The same recommendation will be made to the user when a compatibility issue between Dr.Web and other software cannot be resolved or if the Dr.Web software’s design prevents an issue from being resolved in the application.
- If a support request is related to a certified Dr.Web software version, the Technical Support Service can recommend that the customer either
- upgrade to the latest uncertified software version with full support or
- wait until a newer Dr.Web version that incorporates a fix for the issue gets certified.
The list of technical support services available for a Dr.Web software version, depending on its lifecycle phase:
| Lifecycle phase | Full | Limited | Basic | Standard |
|---|---|---|---|---|
| Consultations | + | + | + | + |
| New product version releases | + | − | − | + |
| Version upgrade releases, including error hotfixes | + | +/− | − | + |
| Virus database updates, including hotfixes to eliminate false positives | + | + | + | + |
| VCI diagnostics | + | + | − | + |
+/− — technical support is made available at Doctor Web’s discretion.