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|User category||Dr.Web operation||VCIs|
|Owners of active commercial licenses||+||+|
|Owners of non-activated commercial licenses (if there is a problem with registration)||+||–|
|Owners of trial versions for business use||+||+|
|Owners of a 3-month trial for home use||+||+|
The terms for paid VIP support are stipulated in special agreements with customers. To get acquainted with the terms and conditions for VIP support, contact our sales support service.