Chances are the funds have been blocked by the bank that issued your credit card. Doctor Web cannot influence bank policies. The funds will be returned to your account after a period defined by the bank. If the money is not returned to your account in 2-3 days after receiving confirmation from Google Play, contact your bank.
- I have purchased a new smart phone.How can I transfer my Dr.Web license to the device from my old smart phone?
- If your license has expired you cannot transfer it to another device. Buy a new license.