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If you're contacting technical support:

  • From the Dr.Web page at Google Play, through My Dr.Web Portal, or via the support form on Doctor Web's site, specify your serial number or your Google Play order number and your Gmail address. If you do not have the order number, then you probably purchased the Dr.Web license from another site. In this case, you need to submit your serial number. You can find your serial number on My Dr.Web Portal.
  • Use the link in your order confirmation — click on the link found in the support request form at Google Play, select the request topic, and ask your question. We will obtain all the required information from Google Play automatically.


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The Russian developer of Dr.Web anti-viruses
Doctor Web has been developing anti-virus software since 1992
Dr.Web is trusted by users around the world in 200+ countries
The company has delivered an anti-virus as a service since 2007
24/7 tech support

Dr.Web © Doctor Web
2003 — 2021

Doctor Web to rosyjski producent oprogramowania antywirusowego Dr.Web. Rozwijamy nasze produkty od 1992 roku.

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